1. Introduction

At SuliPlanters, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and protect information obtained from users of our website (the "Site") and customers who purchase our handmade ceramic products (collectively, "Services"). By using our Site or purchasing our products, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address (e.g., SuliPlanters@outlook.com), shipping address, phone number (if provided), and payment details (processed securely by third-party payment providers).
• Order Information: Details of products purchased, order history, shipping preferences, and communication related to your orders.
• Website Usage Data: Non-personal data such as IP address, browser type, pages visited, and time spent on the Site (collected via cookies and analytics tools).

3. How We Use Your Information

We use your personal information for the following legitimate purposes:

• Process and fulfill your orders, including shipping, delivery, and after-sales support (e.g., handling ceramic damage claims).
• Communicate with you about your orders, respond to inquiries, and provide customer service.
• Improve our Site, products, and services based on user feedback and usage data.
• Send you promotional communications (e.g., new product updates, special offers) if you have opted in to receive them (you may unsubscribe at any time).
• Comply with legal obligations and protect our rights and interests.

4. Data Protection & Sharing

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. We do not sell, rent, or share your personal information with third parties except in the following cases:

• With trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in operating our business (these providers are contractually obligated to protect your data).
• When required by law, court order, or to protect our legal rights.

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information held by us.
• Opt out of receiving promotional communications from us.
• Request a copy of the personal data we hold about you.

To exercise these rights, please contact us at SuliPlanters@outlook.com with your request. We will respond to valid requests within 14 business days.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site and indicating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email: SuliPlanters@outlook.com

We aim to respond to all privacy-related inquiries within 24 business hours.